1. Overview This policy explains how Fit Healthy Chef handles order changes, cancellations, subscription changes, refunds, credits and delivery issues. Prepared meals are perishable products, so eligibility depends on payment status, production status, delivery status, cutoffs, provider status and the reason for the request. 2. Order changes and cancellations Customers should request changes or cancellations as early as possible. Changes are generally only possible before the applicable order cutoff and before production, packing, dispatch or delivery has started. Once an order is being prepared, packed, dispatched or delivered, cancellation may no longer be possible. 3. Subscription pauses, edits and cancellations Subscription item changes, quantity changes, delivery address changes, pauses, skips and cancellations must be completed before the applicable subscription cutoff. Changes made after the cutoff may apply to the following billing or delivery cycle. If Stripe has already processed a subscription payment, the current order may still proceed unless Fit Healthy Chef confirms otherwise. 4. Refund eligibility Refunds may be considered where Fit Healthy Chef cannot fulfil an order, a duplicate payment was taken, a product was missing, a product was materially incorrect, a delivery issue is accepted as the responsibility of Fit Healthy Chef or its delivery process, or another issue is accepted by the business as a valid refund reason. The business may request photos, order details, delivery details or other evidence before approving a refund. 5. Non-refundable situations Refunds may be refused where the customer provided incorrect delivery details, selected the wrong items, changed their mind after the cutoff, failed to update a subscription before the cutoff, missed delivery access, did not follow storage instructions, reported an issue too late to verify, or where the issue was caused by circumstances outside Fit Healthy Chef's reasonable control. 6. Delivery issues If a delivery is delayed, missing, damaged or delivered incorrectly, contact Fit Healthy Chef as soon as possible with the order number, delivery date, address and details of the issue. Depending on the circumstances, the business may offer a refund, partial refund, store credit, gift card credit, replacement, redelivery or another practical resolution. 7. Refund method and timing Approved refunds are usually returned to the original payment method through Stripe or the original payment provider. Processing times depend on the provider, bank or card issuer. Store credit, gift card credit or promotional credit may be offered where appropriate and accepted by the customer. 8. Promotions, credits and gift cards Discounts, promotional codes, customer credit and gift cards may reduce the refundable cash amount. Promotional value may not be refundable unless required by law or expressly approved by Fit Healthy Chef. Gift card and customer credit adjustments may be returned as credit instead of cash where appropriate. 9. How to request help To request a cancellation, refund, subscription change or order adjustment, contact Fit Healthy Chef with the order number, account email, delivery date, affected items and a clear description of the issue. The earlier the request is received, the more options may be available. 10. Changes to this policy Fit Healthy Chef may update this policy when operations, delivery rules, subscription rules, payment providers, business processes or legal requirements change. The latest version published on this page applies from the time it is made available.